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Soft Skills
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Sales And Service Skills
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- Business Communication
- Verbal Communication
Email Writing, Public Speaking and Presentation
- Non-Verbal Communication
Use of Body language & Effective listening skills
- How to beat Stress?
- Change Management… Individual transition to make a difference!
- Time Management Skills
- Assertiveness Skills
- How to resolve conflict among employees?
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- Negotiating Skills
- Path to Sales Effectiveness
- Networking and Relationship building
- How to achieve excellence in Customer Service
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| Leadership and Management Development |
- Leadership Skills
- Transition from Manager to Leader
- Who is a true LEADER?
Leading Excellence in Action to Delegate with Empathy & Respect
- Difference between Assertion and Aggression
- How to meet new challenges and have Problem solving approach
- How to set up Leadership Goals?
- Leading a Team
- Handling subordinates
- People Management for Leaders
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- An art of giving effective feedback
- What is Feedback?
- Why Feedback?
- Types of Feedback
- Do’s and Don’ts of Feedback
- How to give Effective Feedback?
- Feedback Techniques
- Follow-up
- Time Management for Leaders
- Five Step to Effective time management
- Application of Pareto Principle (80/20)
- Personal Goal Setting
- Effective Scheduling
- Finding Focus
- What’s Important vs What’s Urgent
- Creating More with Less
- Establishing Key Value Activities
- Learning to say No
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- Team Building and Bonding
- How to Deal with Difficult People
- Defining Difficulty
- Recognizing Difficulty and its types
- Understanding the dynamics of Difficult behaviour and its effects
- Coping Skills
- Blue print to handle difficulty
- Goal Settings
- Difference between Goal & Vision
- What is a Goal/Objective?
- How to set priorities in Personal as well as professional life?
- Set realistic goals
- Strategies to maintain focus and discipline to achieve the goals.
- Set timelines for the goals to be achieved
- Emotional Intelligence
- What is Emotional Intelligence?
- Emotional Intelligence and Relationships at work
- Personal Challenges of working Relationships
- Taking the mystery out of Team Development
- Developing Influence and making things happen
- Work, Life and Personal Fulfillment
- Creativity and Innovation
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| Quality |
Techno Management
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- Six Sigma (Yellow Belt)
- Six Sigma (Green Belt)
- Six Sigma (Black Belt)
- Six Sigma (Master Black Belt)
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- Web analytics
- Search Engine Marketing & Contextual advertising
- Ms-office Packages
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